Terms of service

Agreement to our legal terms

We are Rememberr Holdings Pte. Ltd. (“Company,” “we,” “us,” “our”), a company registered in Singapore.

We operate the website https://www.rememberr.ai (the “Site”), the Rememberr application & any other related products & services that refer or link to these legal terms (the “Legal Terms”) (collectively, the “Services”).

Rememberr connects to your workplace communication tools to detect commitments, follow-ups, introductions, deadlines & promises made in conversation, & surfaces them through chat, SMS & other channels you choose.

You can contact us through the contact form on our website.

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”), & the Company, concerning your access to & use of the Services. By accessing the Services, you have read, understood & agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES & MUST DISCONTINUE USE IMMEDIATELY.

We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms at any time & for any reason. We will alert you about any changes by updating the “Last updated” date. For changes that we consider material, we will use reasonable efforts to give you advance notice by email to your registered email address, by SMS to your registered phone number, by in-app notice or by any other means we reasonably consider appropriate, before the changes take effect. It is your responsibility to keep your contact details current & to periodically review these Legal Terms. Your continued use of the Services after the effective date of any revision constitutes acceptance of the revised Legal Terms; if you do not agree to the revised Legal Terms, you must stop using the Services & close your account before that date.

The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.

1. Our services

Rememberr provides a commitment detection & reminder service. By connecting your workplace tools (including but not limited to Slack, Gmail, Google Calendar & Google Meet), you authorise us to access your messages & conversations in read-only mode for the purpose of identifying commitments, follow-ups, introductions & deadlines.

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation, or which would subject us to any registration requirement within such jurisdiction or country.

As between you & us, you retain all right, title & interest in & to the messages, communications, files & other content you make available to the Services from your connected tools (your “Inputs”) & in & to your User Content. We do not claim ownership of your Inputs or your User Content. You retain ownership of any Output generated from your Inputs to the extent any copyrightable interest can attach to it & subject to the rights of any third-party model provider; we make no warranty regarding the originality, non-infringement or ownership status of any Output, & you are responsible for determining whether your use of any Output is appropriate for your intended purpose. The Services are a tool; you are solely responsible for ensuring that your & your organisation’s use of the Services, your Inputs, your User Content & your reliance on any Output is lawful in your jurisdiction & complies with all internal policies, employment terms, professional duties & obligations to third parties.

The Services are not designed for, & must not be used in connection with, any safety-critical application, life-support system, medical decision-making, the tracking of any court-mandated deadline, statute of limitations, limitation period, filing or service deadline, regulatory or tax-filing deadline, contractual cure period, immigration deadline or any other legally binding deadline whose breach could result in loss of rights, sanctions or liability, or any other context in which a missed, delayed or incorrect reminder could result in death, personal injury or serious financial, legal or environmental harm.

2. Intellectual property rights

Our intellectual property

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, text & graphics in the Services (collectively, the “Content”), as well as the trademarks, service marks & logos contained therein (the “Marks”).

Our Content & Marks are protected by copyright & trademark laws & treaties around the world. The Content & Marks are provided in or through the Services “AS IS” for your internal business purpose only.

Your use of our Services

Subject to your compliance with these Legal Terms, we grant you a personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to access & use the Services solely for your internal business purpose.

No part of the Services & no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

Your User Content

Any content you create, submit, edit, label, snooze, dismiss, rate, annotate or otherwise generate within the Services (other than data drawn from your connected tools), including notes, custom tags, edits to detected commitments, due-date adjustments, owner assignments, ratings & corrections (collectively, “User Content”), remains yours as between you & us. You grant us a worldwide, non-exclusive, royalty-free, sublicensable & transferable licence to host, store, copy, transmit, display, reformat, process, analyse & otherwise use your User Content for the purposes of operating, providing, securing, supporting, developing & improving the Services (including, on a de-identified or aggregated basis, training & improving the underlying models in accordance with our Privacy Policy). This licence continues for so long as we retain the User Content; it ends when the User Content is deleted in the ordinary course, except to the extent the User Content has been incorporated into de-identified or aggregated derivatives, which may continue to be used. You represent & warrant that you have all rights necessary to grant this licence & that your User Content does not violate these Legal Terms or any applicable law or third-party right.

Feedback

If you send us any suggestions, ideas, comments or other feedback about the Services (“Feedback”), you agree that we may use the Feedback for any purpose, commercial or otherwise, without any obligation or compensation to you. You assign to us all rights in & to such Feedback.

3. User representations

By using the Services, you represent & warrant that: (a) all registration information you submit will be true, accurate, current & complete; (b) you will maintain the accuracy of such information; (c) you have the legal capacity & you agree to comply with these Legal Terms; (d) you are at least 18 years of age; (e) you will not access the Services through automated or non-human means, whether through a bot, script or otherwise, except as expressly permitted by us; (f) you will not use the Services for any illegal or unauthorised purpose; (g) your use of the Services will not violate any applicable law or regulation; (h) you are not located in, ordinarily resident in, or a national or citizen of any country or territory subject to a comprehensive embargo administered by the United States, the United Nations, the European Union, the United Kingdom or Singapore, & you are not listed on, & are not owned or controlled by a person listed on, any sanctions, denied-party, debarred-party or specially designated-nationals list maintained by any of those authorities, & you will not use, export, re-export, transfer or make the Services (or any data, output, software, model weights or technology obtained from or through the Services) available, directly or indirectly, in violation of any applicable export-control, sanctions or anti-boycott law of the United States, the United Nations, the European Union, the United Kingdom, Singapore or any other relevant jurisdiction; & (i) the phone number you register with the Services is yours or you are otherwise authorised to receive messages on it, you consent to receive SMS reminders, digests, account notifications, one-time verification codes & other service-related text messages from us at that number, & you will close your account or update your registered number before relinquishing control of it.

If you provide any information that is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your account & refuse any & all current or future use of the Services.

4. User registration & account security

Access to the Services is granted by reference to your registered phone number & (where applicable) by sign-in with a third-party identity provider such as Google. We do not currently issue or store passwords for the Services.

Your registered phone number, together with the phone or other device that receives messages on it, is your primary means of authenticating to the Services. Anyone who controls that number, or who has access to a device that receives messages sent to it, may be able to access your account & its contents (including messages, commitments, reminders & content drawn from your connected tools). Please treat your phone number, your device & any one-time codes we send you with the same care as a password, & close your account or sign out before passing control of a phone or number to anyone else.

You agree to keep the device(s) that receive messages on your registered phone number secured (for example, by enabling a screen lock & device-level authentication), to keep any one-time verification codes confidential, to keep any identity-provider credentials used to access the Services confidential, & to be responsible for all activity that occurs under your account. You must notify us promptly of any actual or suspected unauthorised access to or use of the Services through your account, any loss or theft of a device used with the Services, any compromise of an identity-provider account used to access the Services, & any change in control of your registered phone number, & you must make reasonable efforts to revoke access & eliminate the breach (including by signing out of all sessions, rotating credentials at the identity provider, requesting that we terminate active sessions & re-authenticating to the Services).

You are solely responsible for safeguarding access to the Services through your account & for all activity that occurs under your account. We are not liable for any loss arising from unauthorised use of your account where such use results from your failure to maintain reasonable security over your registered phone number, the device(s) that receive messages on it, your identity-provider account or any device used to access the Services. We reserve the right to remove, reclaim or change a username or display name associated with your account if we determine, in our sole discretion, that it is inappropriate, obscene or otherwise objectionable.

If, in the future, we offer additional authentication methods (including passwords, passkeys, biometrics or other credentials issued by us), the obligations in this section will apply to those credentials as well.

Contact identifiers, connected accounts & account closure

You are responsible for keeping your contact identifiers (including your phone number, email addresses & any third-party accounts you have connected to the Services) current & under your sole control. Because the Services may deliver reminders, account-recovery prompts, authentication codes, content excerpts & other security-sensitive communications to those identifiers, the ongoing security & confidentiality of your account & data depend on them remaining yours.

IT IS CRITICAL TO THE SECURITY OF YOUR ACCOUNT & YOUR DATA that you:

• close your Rememberr account before, or as soon as reasonably practicable after, you change, transfer, port out, suspend, deactivate, cancel or otherwise relinquish control of any phone number registered with the Services, including any number that has received SMS reminders, notifications or one-time verification codes from us;
• promptly remove from your Rememberr account, & disconnect from the Services, any email address, calendar, messaging account or other connected account that you no longer actively use, no longer control, are no longer authorised to access, or that has been transferred, recycled, reassigned, deactivated or shared with another person; &
• update your registered contact details immediately upon any change, & re-authenticate any connected tool whose underlying credentials, ownership or scope of access has changed.

You acknowledge that telephone numbers, email addresses & online accounts can be reassigned, recycled, ported, taken over, hijacked or otherwise transferred to another person without our knowledge, & that any such transfer can result in reminders, security communications, content excerpts or other personal data associated with your account being delivered to or accessed by a third party. You release us from any liability arising from your failure to close your account, or to remove or disconnect a contact identifier or connected account, in accordance with this section, & you accept all risks & consequences associated with such failure.

5. Connected tools & access

The Services require you to connect third-party workplace tools (such as Slack, Gmail, Google Calendar & Google Meet). By connecting these tools, you represent & warrant that:

• you have full authority to grant us read-only access to the relevant accounts;
• you will comply with the terms of service of each connected tool;
• if connecting tools on behalf of an organisation, you have obtained all necessary permissions, authorisations & consents from your organisation, your colleagues & any other persons whose communications may be processed;
• you have provided any notices & obtained any consents required under applicable data protection or privacy laws before granting access; &
• you will not connect any account that you are not lawfully entitled to monitor; &
• where the Services process recordings, transcripts or other content from meetings, calls or video conferences (including via Google Meet), you have obtained all consents required from every participant under any applicable recording, wiretap, eavesdropping or two-party-consent law, including (without limitation) the laws of California, Florida, Illinois, Massachusetts, Maryland, Pennsylvania, Washington, Connecticut, the European Union & its member states, the United Kingdom, Australia, Canada & Singapore.

You acknowledge that workplace communications processed by the Services may contain personal data of third parties, including colleagues, clients & counterparties, who are not party to these Legal Terms. You represent & warrant that you have a lawful basis under applicable data-protection law (which may include legitimate interests, contractual necessity or explicit consent, depending on your jurisdiction) for authorising us to process such third-party personal data, & that you have given any notices required of you to those third parties. You will indemnify us in full against any claim, loss, liability, fine or regulatory action brought by any such third party or any data-protection authority arising from your failure to establish or maintain such lawful basis or to give required notices.

We access connected tools in read-only mode only. We do not send, edit, delete or modify any messages, emails, calendar events or other content within your connected tools.

We are not liable for any security incident, data breach, data loss or unauthorised disclosure originating from or caused by a third-party tool connected to the Services, including (without limitation) Slack, Gmail, Google Calendar & Google Meet. The security of data within those tools is governed solely by your agreements with those providers. You are responsible for monitoring the security posture of each connected tool & for disconnecting any tool that you believe has been compromised.

You may disconnect any or all connected tools at any time through your account settings. Upon disconnection, we will cease processing new data from that tool.

6. AI features & output accuracy

The Services use artificial intelligence & large language models to identify, classify, summarise & surface commitments, follow-ups, deadlines & other items from your communications. Any item produced by the Services (“Output”), including detected commitments, due dates, owners, summaries & reminders, is generated automatically & may be incomplete, inaccurate or wrong.

You acknowledge & agree that:

• AI output may contain hallucinations, missed items, false positives or misclassifications;
• you are solely responsible for reviewing, verifying & acting on any Output before relying on it;
• the Services are an aid, not a substitute for your own judgement, recordkeeping or professional advice;
• we do not warrant that any commitment will be detected, that any reminder will be delivered, that any due date will be correctly identified or that the Output will be accurate or complete;
• you must not rely on the Services as the sole means of tracking any obligation that has legal, financial, medical, regulatory or safety significance.

The Services rely on third-party artificial-intelligence & large-language-model providers to process & analyse your communications. While we take reasonable steps to select providers with appropriate data-protection commitments & to ensure that data is processed only in accordance with our instructions, we are not liable for any data retention, secondary processing, security incident or breach attributable to such providers that is beyond our reasonable contractual control. Where required by applicable law, information about the AI sub-processors we use is set out in our Privacy Policy or made available on request.

We may use de-identified or aggregated data derived from your use of the Services to operate, maintain, debug & improve the Services & the underlying models, in accordance with our Privacy Policy.

7. Sensitive information

The Services are not designed to receive, store or process sensitive categories of information. You must not knowingly transmit, upload or otherwise route through the Services any data which falls into any of the following categories (“Sensitive Information”):

• protected health information regulated under any applicable health privacy law (including HIPAA in the United States);
• payment card data subject to PCI DSS, including full card numbers, CVVs or full track data;
• government identification numbers (passport, NRIC, social security, driver licence, tax identification & similar identifiers);
• financial account credentials, banking credentials or full account numbers;
• special categories of personal data as defined under the EU General Data Protection Regulation (GDPR) Article 9, including data concerning racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data for unique identification, health data & data concerning sex life or sexual orientation;
• children’s personal information regulated under children’s online privacy laws (including COPPA in the United States & equivalent laws in other jurisdictions); &
• classified, export-controlled or other information whose handling is restricted by law.

You acknowledge that the Services connect to communication tools where Sensitive Information may incidentally appear. You are responsible for ensuring that the accounts you connect do not contain Sensitive Information that you do not have the right or the intention to share with us, & for taking reasonable steps to exclude such information from the data we process. We disclaim all liability for any consequences arising from Sensitive Information being transmitted to or processed by the Services.

8. Purchases & payment

We accept payment via major credit & debit cards. You agree to provide current, complete & accurate purchase & account information for all purchases made via the Services. You further agree to promptly update account & payment information so that we can complete your transactions & contact you as needed. All amounts are stated in the currency displayed at checkout & are exclusive of any applicable taxes, duties or levies, which you are responsible for paying.

If your order is subject to recurring charges, you consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until such time as you cancel the applicable subscription.

We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment. We reserve the right to refuse any order placed through the Services.

We may change the prices, plan structures, billing frequency, included features, usage allowances or fees applicable to the Services at any time. For any change that increases the recurring price you pay or that materially reduces the Services on a paid plan, we will give you reasonable advance notice (typically by email, SMS or in-app notice) before the change applies to your next billing cycle, & the change will take effect from the start of that next billing cycle. If you do not accept the change, your sole remedy is to cancel your subscription before the change takes effect; your continued use of the Services after the effective date constitutes acceptance of the new pricing or terms.

9. Cancellation, free trials & promotions

You can cancel your subscription at any time through your account settings. Your cancellation will take effect at the end of the current paid term. All purchases are non-refundable unless otherwise required by applicable law, including the Singapore Consumer Protection (Fair Trading) Act 2003.

If you are a consumer in the European Union, the European Economic Area or the United Kingdom, you may, in certain circumstances, have a statutory right to withdraw from a contract for the supply of digital services within fourteen (14) days of entering into it. By placing an order & activating your subscription, you expressly request that we begin supplying the Services to you immediately, before the end of that fourteen (14) day period. For the avoidance of doubt, performance of the Services commences at the moment you connect a third-party tool to the Services or otherwise begin using them, which may occur within the fourteen (14) day withdrawal period. You acknowledge that, once the Services have begun, you will lose your right of withdrawal to the extent the Services have been fully performed, & where partially performed during the withdrawal period, we may charge you an amount proportionate to what has been provided up to the point of withdrawal.

Free trials, promotional pricing, credits & promo codes

We may from time to time offer free trials, introductory or promotional pricing, discounted plans, referral rewards, account credits, gift codes, promo codes, vouchers, bundles or other promotional offers (each, a “Promotion”). Each Promotion is offered at our sole discretion & is governed by these Legal Terms together with any additional terms we publish or communicate for that specific Promotion (the “Promotion Terms”). If there is any conflict between these Legal Terms & the Promotion Terms for a specific Promotion, the Promotion Terms govern, but only in respect of that Promotion.

Unless we expressly state otherwise in the relevant Promotion Terms:

• free trials are limited to one per person, household, payment method, device & phone number, & are not available to anyone who has previously subscribed to or trialled the Services;
• at the end of any free trial, your subscription will automatically convert to a paid subscription at the then-current standard rate, & (where you have provided a payment method) your payment method will be charged on a recurring basis until you cancel;
• introductory or discounted pricing applies only for the period stated & thereafter reverts automatically to our then-current standard rate without further notice;
• Promotions cannot be combined or stacked with any other Promotion, & only one Promotion may be applied to any single subscription or transaction;
• credits, gift codes, promo codes, vouchers & referral rewards have no cash value, are not redeemable for cash, are non-transferable, expire on the date we specify (& in any event no later than twelve (12) months from issuance unless applicable law requires otherwise) & may not be resold, auctioned or exchanged;
• Promotions are void where prohibited, taxed or restricted by law, & you are responsible for any taxes arising from your participation;
• we may verify eligibility for any Promotion & may require you to provide reasonable information to do so.

We reserve the right, at our sole discretion & at any time, to add, remove, modify, suspend, shorten, extend, withdraw or terminate any Promotion, to change the Promotion Terms, to disqualify any participant, & to revoke, withhold, cancel or claw back any benefit, credit, discount or reward, including (without limitation) where we reasonably suspect fraud, abuse, manipulation, multiple accounts, ineligibility, breach of these Legal Terms, breach of the Promotion Terms, or where the Promotion has been distributed, accessed or applied in error. We are under no obligation to extend, repeat or offer any Promotion to any other person on the same or similar terms. Where we exercise rights under this section, we will not be liable to you for any resulting loss.

10. Prohibited activities

You may not access or use the Services for any purpose other than that for which we make the Services available. As a user of the Services, you agree not to:

• use the Services to monitor, track or surveil other individuals without their knowledge or consent, including colleagues, employees, family members or any third party;
• use the Services to extract confidential, proprietary or privileged information from conversations for any purpose other than your own legitimate accountability & productivity;
• systematically retrieve data or other content from the Services to create or compile a collection, compilation, database or directory without written permission from us;
• circumvent, disable or otherwise interfere with security-related features of the Services;
• use the Services in a manner inconsistent with any applicable laws or regulations, including data protection, privacy, workplace surveillance & anti-spam laws;
• upload or transmit viruses, Trojan horses or other material that interferes with any party’s use & enjoyment of the Services;
• engage in any automated use of the system, such as using scripts to interact with the Services, except as expressly permitted;
• attempt to impersonate another user or person, or use the username, email address or identity of another person;
• interfere with, disrupt or create an undue burden on the Services or the networks or services connected to the Services;
• copy, adapt, decompile, disassemble or reverse engineer the Services’ software, source code, APIs or interfaces, except to the extent expressly permitted by applicable law;
• use the Services as part of any effort to compete with us, to build a competing product or service, or to benchmark the Services against competitors;
• use the Services to send spam, unsolicited communications or content that violates any applicable communications, marketing or messaging law (including the US Telephone Consumer Protection Act, CAN-SPAM, the Canadian Anti-Spam Legislation, the Singapore Spam Control Act & Personal Data Protection Act, the EU ePrivacy Directive & equivalent laws in your jurisdiction);
• use the Services to deliver messages, reminders or notifications to any phone number, email address or account that is not yours, or to any third party who has not given prior express consent to receive such communications from you;
• use the Services to transmit, generate or store content that falls within mobile-carrier-restricted categories, including content related to sex, hate speech, profanity, alcohol, firearms, tobacco, vaping, cannabis, controlled substances, gambling, payday or short-term high-interest lending, debt collection, multi-level marketing, get-rich-quick or work-from-home schemes, cryptocurrency or other speculative-investment promotion, & any other category restricted by applicable mobile-carrier, messaging-aggregator or 10DLC policy;
• attempt to evade, defeat or circumvent any spam filter, carrier filter, content-classification system, rate limit or anti-abuse measure operated by us or any upstream provider, including by obfuscating links, rotating sender identifiers or splitting content across messages;
• use the Services in any manner that would breach the acceptable use policy, terms of service or other published rules of any upstream provider we rely on to deliver the Services (including, without limitation, our messaging, email, voice, AI/large-language-model, hosting, payment & identity providers), or that could reasonably be expected to jeopardise our standing with any such provider;
• use the Output of the Services to train any machine learning model or to develop any product that competes with the Services;
• use the Services to make any decision that has a legal or similarly significant effect on a person without meaningful human review.

The list above is illustrative & not exhaustive. What constitutes acceptable use of the Services is determined by us in our sole & absolute discretion, & we may add to, modify, narrow or clarify the prohibited activities & the standards of acceptable use at any time, with any such change taking effect immediately upon being posted in these Legal Terms or otherwise communicated to you. We do not need to demonstrate that your conduct violates any specific bullet above in order to act under this section.

Where we determine, in our sole discretion, that your use of the Services is not acceptable, that it violates this section, that it exposes us or any other user to legal, regulatory, security, safety or reputational risk, that it threatens our standing with any upstream provider, or for any other reason or for no reason, we may, immediately & without prior notice or liability: (a) suspend, throttle, rate-limit, restrict or disable your access to all or part of the Services; (b) remove, quarantine or refuse to process any content; (c) disconnect any connected tool; (d) terminate your account & these Legal Terms in their entirety; & (e) refuse you any future use of the Services. Action taken under this section is in addition to, & not in limitation of, any other right or remedy available to us under these Legal Terms or at law, including those set out in section 15 (Term & termination).

11. Third-party tools & content

The Services integrate with third-party tools & may contain links to third-party websites. Such third-party tools & websites are not investigated, monitored or checked for accuracy, appropriateness or completeness by us. We are not responsible for any third-party tools or websites accessed through the Services. Your relationship with third-party service providers is governed solely by your agreement(s) with such providers, & you are responsible for complying with the terms of those services when granting us access on your behalf.

12. Services management

We reserve the right, but not the obligation, to: (a) monitor the Services for violations of these Legal Terms; (b) take appropriate legal action against anyone who violates these Legal Terms; (c) in our sole discretion, refuse, restrict access to, limit the availability of or disable any portion of the Services; & (d) otherwise manage the Services in a manner designed to protect our rights & property & to facilitate the proper functioning of the Services.

13. Privacy policy

We care about data privacy & security. Please review our Privacy Policy. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms. The Services are hosted in the European Union. If you access the Services from any other region of the world with laws governing personal data collection, use or disclosure that differ from applicable laws in Singapore, then through your continued use of the Services, you consent to your data being processed in the European Union & being subject to Singapore law as set out in these Legal Terms.

Our role in respect of personal data

In respect of personal data contained in the messages, communications & other content drawn from the third-party tools you connect to the Services (your Inputs), we generally act as a data processor (or equivalent role under applicable law) processing that data on your behalf & on the documented instructions reflected in these Legal Terms, the Privacy Policy & your in-product configuration. In respect of your account information, billing & payment data, authentication data, device & log data, support communications & aggregated usage analytics, we act as a data controller (or equivalent role) & determine the purposes & means of processing.

Data Processing Addendum & sub-processors

Where required by applicable data-protection law (including the EU & UK GDPR, the Singapore PDPA & Australian Privacy Act), our standard Data Processing Addendum (“DPA”) governs our processing of personal data on your behalf & is available upon request through the contact channels described in these Legal Terms. We engage sub-processors (including, without limitation, hosting, messaging, voice, email, AI/large-language-model, payment, analytics & identity providers) to help us deliver the Services. A current list of sub-processors is available upon request, & by using the Services you authorise us to engage such sub-processors, subject to the obligations set out in our Privacy Policy & DPA.

Logging, security monitoring & assurances

We collect & retain operational logs (including authentication events, API calls, error events, performance metrics, security events & abuse signals) for the purposes of operating, securing, debugging, auditing & improving the Services. Authorised personnel & contractors may access account data & content excerpts to the extent reasonably necessary for those purposes, for support requests you initiate, or to comply with legal obligations. Upon reasonable request from a paid customer, we will provide reasonable information about our security practices, certifications & controls (such as a security summary, completed questionnaire or, where available, audit reports under appropriate confidentiality obligations); we are not obliged to grant on-site inspection or independent customer audit rights except as required by applicable law or as separately agreed in writing.

13A. Data breach & security incident notification

We maintain reasonable technical & organisational security measures designed to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. However, no system is completely secure & we do not warrant that the Services are immune from unauthorised access, cyberattack, hacking, data loss or security breaches.

In the event of a personal data breach affecting your data, we will notify you in accordance with our obligations under applicable data-protection law, including (where applicable) the Singapore Personal Data Protection Act 2012, the EU & UK General Data Protection Regulation & the Australian Privacy Act 1988. Notification will be made to the email address, phone number or other contact details registered on your account, by in-product notice, or by any other means we reasonably consider appropriate. You agree to maintain a current, monitored contact address for security notifications, & you acknowledge that we cannot be held liable for delays in notification caused by your failure to keep your contact details accurate & up to date.

You agree to notify us promptly upon becoming aware of any security incident, actual or suspected breach, or unauthorised access involving your account or any connected tool. We will investigate all reported incidents & take reasonable remedial action.

You accept the inherent security risks of transmitting data over the internet & of connecting third-party tools to the Services. You are solely responsible for implementing appropriate security controls on your own systems & devices.

14. Beta features & availability

The Services, or parts of them, may be designated as beta, preview, early access or experimental. Such features are provided for evaluation purposes only, may be modified or discontinued at any time without notice & may not function reliably. We make no commitment as to the availability, accuracy, performance or future release of any beta feature.

We do not commit to any service level, uptime guarantee or support response time unless we have separately & expressly agreed to do so in writing with you.

Support

Support is provided on a reasonable-efforts basis through the help channels published from time to time on the Services (such as in-app help, our website contact form & designated support email). We do not commit to specific response times, priority handling, named support contacts or 24/7 coverage unless we have separately & expressly agreed to do so in writing with you.

Fair use, rate limits & usage thresholds

The Services are designed for ordinary individual or workplace use. We may, at any time & without prior notice, impose, vary or enforce reasonable usage limits, rate limits, throughput caps, quotas & fair-use thresholds (for example, on the volume of messages, emails, calendar events or recordings ingested, the number of reminders or SMS sent, the number of LLM tokens, calls or compute-equivalent units consumed, the number of connected accounts, or the number of API requests). Where we determine, in our reasonable discretion, that your use materially exceeds ordinary use, that it is excessive, automated, abusive, or that it materially degrades the Services for other users or imposes disproportionate cost on us, we may throttle, queue, suspend or restrict your access, require you to upgrade to a higher-tier plan, charge reasonable overage or usage-based fees (including retroactively, on notice, for excess consumption already incurred), or terminate your access in accordance with these Legal Terms.

15. Term & termination

These Legal Terms shall remain in full force & effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION & WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO & USE OF THE SERVICES TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION.

We may terminate your use or participation in the Services or delete your account & any content or information at any time, without warning, in our sole discretion. If we terminate or suspend your account for any reason, you are prohibited from registering & creating a new account under your name, a fake or borrowed name, or the name of any third party.

You may delete your account at any time through your account settings. Upon deletion of your account, we will delete or anonymise your personal data & the contents of your account in accordance with our Privacy Policy & applicable law, except where we are required or permitted to retain certain data for legal, audit, security, fraud prevention or dispute-resolution purposes. De-identified or aggregated data that cannot reasonably be used to identify you may be retained indefinitely.

16. Modifications & interruptions

We reserve the right to change, modify or remove the contents of the Services at any time or for any reason at our sole discretion without notice. We will not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Services.

We cannot guarantee the Services will be available at all times. We may experience hardware, software or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays or errors. Nothing in these Legal Terms will be construed to obligate us to maintain & support the Services or to supply any corrections, updates or releases in connection therewith.

If we permanently remove or materially reduce a feature that forms a substantial part of the paid plan to which you are subscribed, & the change has a material adverse impact on your use of the Services, you may cancel your subscription with effect from the date the change takes effect by giving us notice within thirty (30) days of the effective date of the change, & we will refund the unused portion of your prepaid fees for the affected paid period on a pro-rata basis. This is your sole & exclusive remedy for any such modification or discontinuance.

17. Governing law

These Legal Terms & your use of the Services are governed by & construed in accordance with the laws of Singapore, without regard to its conflict of law principles. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

18. Dispute resolution

Any dispute arising out of or in connection with these Legal Terms, including any question regarding their existence, validity or termination, shall first be attempted to be resolved through good-faith negotiation between the parties for a period of not less than thirty (30) days from the date on which either party notifies the other in writing of the dispute.

If the dispute cannot be resolved through negotiation within that thirty (30) day period, either party may refer the dispute to arbitration administered by the Singapore International Arbitration Centre (“SIAC”) in accordance with its Arbitration Rules for the time being in force, which rules are deemed incorporated by reference into this clause. The seat of arbitration shall be Singapore. The language of the arbitration shall be English. The tribunal shall consist of one (1) arbitrator. Nothing in this clause prevents either party from seeking urgent interlocutory or injunctive relief from a court of competent jurisdiction.

If arbitration is found to be inapplicable or unenforceable in respect of a particular claim (including where prohibited by applicable consumer-protection law in your jurisdiction, or where the claim falls within the small-claims jurisdiction of a competent court), either party may submit that claim to the courts of Singapore, & the parties hereby consent to the non-exclusive jurisdiction of such courts.

19. Consumer protection

Nothing in these Legal Terms is intended to exclude, restrict or modify any consumer guarantee, right or remedy conferred by the Singapore Consumer Protection (Fair Trading) Act 2003, the Australian Consumer Law (set out in Schedule 2 to the Competition & Consumer Act 2010 (Cth)), the UK Consumer Rights Act 2015, the EU Consumer Rights Directive or any other applicable consumer-protection law that cannot be excluded, restricted or modified by agreement.

If you are a consumer in Australia, our goods & services come with guarantees that cannot be excluded under the Australian Consumer Law, including guarantees that services will be supplied with due care & skill, will be fit for any disclosed purpose & will be supplied within a reasonable time. For major failures with the service, you are entitled to: cancel your service contract with us & obtain a refund of any unused portion; & to compensation for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time & if this is not done, to cancel your contract & obtain a refund of any unused portion.

Where any consumer-protection law applies to you, the disclaimers, exclusions & limitations in these Legal Terms apply only to the extent permitted by that law, & our liability for breach of any non-excludable consumer guarantee is, to the extent permitted by law, limited at our option to: (a) re-supplying the affected services; or (b) refunding the fees paid by you for the affected services.

20. Disclaimer

SUBJECT TO SECTION 19 (CONSUMER PROTECTION), THE SERVICES ARE PROVIDED ON AN AS-IS & AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES & YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE & NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES’ CONTENT OR OUTPUT. WE DO NOT WARRANT, ENDORSE, GUARANTEE OR ASSUME RESPONSIBILITY FOR THE ACCURACY OF ANY COMMITMENT DETECTED, REMINDER DELIVERED OR DATE INFERRED BY THE SERVICES. WE DO NOT WARRANT THAT THE SERVICES ARE SECURE, FREE FROM VULNERABILITY OR IMMUNE FROM UNAUTHORISED ACCESS OR CYBERATTACK.

21. Limitations of liability

SUBJECT TO SECTION 19 (CONSUMER PROTECTION), IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, LOSS OF BUSINESS OPPORTUNITY OR DAMAGES ARISING FROM A MISSED, DELAYED OR INCORRECT REMINDER, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR AGGREGATE LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER & REGARDLESS OF THE FORM OF THE ACTION WILL AT ALL TIMES BE LIMITED TO THE GREATER OF THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE SIX (6) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING, OR ONE HUNDRED SINGAPORE DOLLARS (SGD $100).

Without limiting the foregoing, we shall not be liable for any loss, damage or liability arising from unauthorised access to, disclosure of, alteration of or destruction of your data caused by cyberattacks, hacking, distributed denial-of-service attacks, ransomware, malware, phishing, social engineering or other malicious acts by third parties, provided that we have implemented security measures that were reasonable & consistent with industry standards for SaaS providers at the time of the incident.

Nothing in these Legal Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under applicable law (including the Singapore Unfair Contract Terms Act 1977 & the Singapore Consumer Protection (Fair Trading) Act 2003).

22. Indemnification

You agree to defend, indemnify & hold us harmless, including our subsidiaries, affiliates & all of our respective officers, agents, partners & employees, from & against any loss, damage, liability, claim or demand, including reasonable legal fees & expenses, made by any third party due to or arising out of: (a) your use of the Services; (b) breach of these Legal Terms; (c) any breach of your representations & warranties set forth in these Legal Terms; (d) your violation of the rights of a third party, including but not limited to intellectual property rights & rights of privacy; (e) any failure by you to obtain the consents or authorisations required to connect a third-party tool to the Services, including any consent required from colleagues or other participants whose communications are processed by the Services; (f) any failure by you to establish or maintain a lawful basis for processing the personal data of third parties whose communications are accessible via your connected tools; or (g) any harmful act toward any other user of the Services.

23. User data

We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data, & you hereby waive any right of action against us arising from any such loss or corruption.

We implement reasonable technical & organisational security measures to protect your data. However, no system is completely secure, & we do not warrant that the Services are immune from unauthorised access, hacking, data loss or security breaches. You accept the inherent security risks of transmitting data over the internet, of connecting third-party tools to the Services & of using AI-powered processing of your communications data, & you agree that these risks do not give rise to any liability on our part where we have implemented reasonable security measures.

24. Electronic communications

Visiting the Services, sending us messages & completing online forms constitute electronic communications. You consent to receive electronic communications, & you agree that all agreements, notices, disclosures & other communications we provide to you electronically satisfy any legal requirement that such communication be in writing.

You may also choose to receive SMS messages from us as part of the Services, including reminders, digests & account notifications. Standard messaging rates from your carrier may apply. You can opt out of SMS communications at any time by following the instructions provided in our messages or in your account settings.

25. Force majeure

We shall not be liable for any failure or delay in performance of the Services that is caused by events beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authority, fire, floods, accidents, network infrastructure failures, third-party service outages, strikes, shortages of transportation, fuel, energy, labour or materials, cyberattacks, distributed denial-of-service attacks, ransomware, malware or other malicious acts by third parties against our systems or the systems of our upstream providers, provided that we have taken reasonable precautions against such events & promptly notify you of the force-majeure event & its expected duration.

26. Miscellaneous

These Legal Terms & any policies or operating rules posted by us on the Services constitute the entire agreement & understanding between you & us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights & obligations to others at any time. You may not assign these Legal Terms or any of your rights or obligations hereunder without our prior written consent. We shall not be responsible or liable for any loss, damage, delay or failure to act caused by any cause beyond our reasonable control. If any provision of these Legal Terms is determined to be unlawful, void or unenforceable, that provision is deemed severable & does not affect the validity & enforceability of any remaining provisions. No joint venture, partnership, employment or agency relationship is created between you & us as a result of these Legal Terms or your use of the Services. The permitted licence to use the Services for your “internal business purpose” granted in section 2 includes use by your own employees & on-site contractors acting on your behalf, but does not extend to use on behalf of, or for the benefit of, any other person, organisation, agency or consultancy without our prior written consent or a separate written agreement with us. You may not assign, transfer or novate these Legal Terms or any of your rights or obligations under them, including in connection with any sale, merger, acquisition, change of control, reorganisation or insolvency of yourself or your business, without our prior written consent (such consent not to be unreasonably withheld in the case of a bona fide successor entity that agrees in writing to be bound by these Legal Terms in your place). Subject to your prior written objection by notice through the contact channels described in these Legal Terms, you grant us a limited, non-exclusive, royalty-free licence to use your name, logo & testimonial (where given) to identify you as a customer of the Services in our marketing materials, website & investor communications; you may withdraw this consent at any time prospectively. Headings & section numbers are included for convenience only & do not affect the interpretation of these Legal Terms. These Legal Terms are drafted & concluded in the English language; if we provide a translation for convenience, the English version controls in the event of any conflict or inconsistency.

27. Survival

Any provision of these Legal Terms which by its nature is intended to survive the expiry or termination of these Legal Terms or your access to the Services shall so survive, including (without limitation) section 2 (Intellectual property rights), section 6 (AI features & output accuracy), section 7 (Sensitive information), section 10 (Prohibited activities), section 13 (Privacy policy), section 13A (Data breach & security incident notification), section 17 (Governing law), section 18 (Dispute resolution), section 19 (Consumer protection), section 20 (Disclaimer), section 21 (Limitations of liability), section 22 (Indemnification), section 23 (User data), section 26 (Miscellaneous) & this section 27.

28. Notices & contact

For general questions, support requests & complaints regarding the Services, please contact us through the contact form on our website or, where published, our designated support email.

Any notice we are required or permitted to give to you under these Legal Terms (including notices of changes to these Legal Terms, changes to pricing, suspension or termination of your account, security incidents & legal process) may be given by email to your registered email address, by SMS to your registered phone number, by in-product notice or by posting on our website, & will be deemed received when sent or posted.

Any formal legal notice you wish to give to us under these Legal Terms (including notices of dispute, breach, termination or any matter under section 18 (Dispute resolution)) must be in writing in English & sent both:

• through the contact form on our website, with the message beginning “Legal Notice” & including the sender’s full legal name, reply email address, postal address & the matter to which the notice relates; &
• by registered post or internationally recognised courier, with proof of delivery, to: Rememberr Holdings Pte. Ltd., at our registered office in Singapore (the current address of which is available upon request through the contact form on our website & on the Singapore Accounting & Corporate Regulatory Authority (ACRA) public register), marked for the attention of the Directors.

A formal legal notice given under this section is deemed received on the later of (i) the date the contact-form submission is acknowledged or, if no acknowledgement is sent, three (3) business days after submission, & (ii) the date of delivery (or attempted delivery, if refused) shown on the courier or registered-post record. Failure to comply with this section may invalidate the notice. We may designate a specific email address for legal notices in the future by updating these Legal Terms.